Stores Hours and Map of our Location
|
Store Hours Monday to Friday: 9:00 to 5:30 " Winter Hours" Saturday & Sunday: Closed - Happy Riding! :) |
Address: 633 Colby Drive, Unit 1 Waterloo, Ontario, Canada. N2V1B4 Ph:519-888-7450 email: james@cycleimprovements.com
Store Policies
To all our valued present and future customers. With regret we have had to institute a new policy concerning customers bringing in their own parts when having any service worked performed. We have always tried to keep our labor rate low (in fact one lowest in the area) and our service quality high. With the cost of running a business rising, we rely on the income from the parts we sell. We do not have this opportunity in the case where the customer provides the parts. So, in order to keep our labor rate low, our policy is as follows.
If the customer provides his own parts in the case when we could supply those parts at a competitive price (within 10%) and in a timely manner then the labor rate will be billed at $110.00 per hour and flat labor rates are charge at an additional 10% (Tire Installation excepted - see price list)
We appreciate your understanding and cooperation in this.
Remember when you buy local you are helping our local economy thrive!
Servicing Bikes, ATV’s and Snowmobiles older than 10 Years
- We will never install or charge you for a part that does not resolve a problem....Never.
- If you are unhappy with a service performed or purchase please come and talk to us. We will do our best to make you happy.
- We will do our best to stay as close to an estimate as possible but due to unforeseen problems that may arise estimates may vary by law up to 10%.
- Before buying your parts elsewhere please check with us as well will match a price if at all feasible.
- Special Order Parts must be paid in full at the time of order and may not be returnable. If unsure please ask at time of order.
- Payment methods accepted - Cash, Visa, Master Card, Debit, Paypal or email Transfer. Sorry no Checks.
- A deposit may at times be required on some types of Service Work.
- When Service Work has been completed it must be picked up within 3 days or a storage charge may apply unless previous arrangements have been made.
To all our valued present and future customers. With regret we have had to institute a new policy concerning customers bringing in their own parts when having any service worked performed. We have always tried to keep our labor rate low (in fact one lowest in the area) and our service quality high. With the cost of running a business rising, we rely on the income from the parts we sell. We do not have this opportunity in the case where the customer provides the parts. So, in order to keep our labor rate low, our policy is as follows.
If the customer provides his own parts in the case when we could supply those parts at a competitive price (within 10%) and in a timely manner then the labor rate will be billed at $110.00 per hour and flat labor rates are charge at an additional 10% (Tire Installation excepted - see price list)
We appreciate your understanding and cooperation in this.
Remember when you buy local you are helping our local economy thrive!
Servicing Bikes, ATV’s and Snowmobiles older than 10 Years
- Minimum Deposit Required upon Receiving Bike - $500.00. There are some exceptions. Please ask. Please also note that this is a Deposit on possible work to be done and any amount not used will be returned. The actual work required may be substantial more and we may ask for a further deposit as work progresses.
- We will do our best to give you an estimate on repairs required but will need written approval before we start to allow up to a 20% variance in our estimate without notification. We also reserve the right to update the estimate with notification as work progresses.
- We also reserve the right of refusal to work on bikes or projects we deem to be beyond repair at a reasonable cost
- This Policy has been implemented due to the nature of the number of issues generally encountered when working on vehicles older than 10 years. There are no exceptions.